Privacy Policy Overview
This Privacy Policy explains how proairent collects, processes and protects personal data in connection with personal development courses provided through proairent.pro. The policy applies to prospective participants, enrolled students and visitors to our digital platforms. It explains the categories of data we handle, the purposes for processing, legal bases and the rights available to individuals. We implement technical and organizational measures appropriate to the sensitivity of data we process and maintain records of processing activities. Contact details and business registration information are included to support clear accountability and to enable individuals to exercise their rights.
Key Definitions
This section sets out concise definitions used throughout the policy to ensure clarity about terms and processing activities. Definitions align with commonly accepted data protection terminology and are oriented to the services provided by proairent.
What Data We Collect
We collect data necessary to provide course delivery, administer accounts, manage billing, ensure safety during live interactions, and comply with legal obligations. Data categories and methods of collection are described below.
Data You Provide Directly
When you register for courses, request information, or communicate with our team, we collect data that you provide voluntarily to enable enrollment, payment processing and course participation.
- Full name and preferred name
- Contact details: email address and telephone number
- Billing and payment information necessary to process course fees
- Professional background and learning objectives submitted in registration forms
- Communications content platform with coaches or support staff
- User-generated materials submitted for coursework or assessment
Data Collected Automatically
We automatically collect certain technical and usage data when you use our website or services to maintain system performance, security and to improve the learning experience.
- Device and browser information (user agent, OS, screen resolution)
- IP address and approximate geolocation derived from network data
- Usage metrics such as pages visited, session duration and feature interactions
- Log data including access times and error reports
- Cookie identifiers and similar tracking vouchers
- Technical data required for live video sessions (connection quality indicators)
Data from Third Parties
We may receive information about you from trusted third parties when necessary to provide services or comply with regulatory obligations. We limit such data intake to what is relevant and proportionate.
- Payment processors supplying transaction confirmation
- Identity verification services where required for compliance
- Analytics and hosting providers that process technical data
Purposes of Processing
We process personal data for specific, legitimate purposes connected to course delivery, administration, compliance and service improvement. Below are primary purposes for processing.
- To register and manage course participants and provide learning materials
- To process payments and manage invoices and refunds
- To administer live coaching sessions and ensure participant safety
- To communicate course updates, schedules and administrative notices
- To improve course content and platform functionality through aggregated analytics
- To enforce our terms of service and respond to abuse or security incidents
- To comply with legal obligations and respond to lawful requests from authorities
- To maintain records related to account management and certifications issued
Legal Bases for Processing
We process personal data only where we have a lawful basis. Typical bases include contractual necessity, consent where sought, compliance with legal obligations, and legitimate interests pursued by proairent.
- Contractual necessity: processing required to perform the course agreement with the participant
- Consent: where optional services or communications require explicit agreement
- Legal obligation: processing necessary to comply with applicable laws or regulatory requirements
- Legitimate interests: for platform security, fraud prevention and improving educational services, balanced against individual rights
Your Data Rights
Individuals covered by applicable data protection laws have specific rights related to their personal data. proairent facilitates access, correction and other rights in a transparent manner.
- Right of access: obtain a copy of personal data we hold
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of data where lawful and appropriate
- Right to restriction of processing: ask to limit use of certain data
- Right to data portability: receive personal data in a commonly used format
- Right to object: object to processing based on legitimate interests or for direct marketing
Sharing and Disclosure
We share personal data only with service providers and partners that have contractual and technical safeguards in place. Sharing is limited to what is necessary to achieve processing purposes described in this policy.
- Service providers who host the website and store course materials
- Payment processors and business institutions for billing purposes
- Analytics and measurement providers under data processing agreements
- Professional advisors, auditors or legal representatives when required
- Authorities or courts where compelled by law or to protect legal rights
- Affiliated partners providing joint services, subject to contractual safeguards
International Data Transfers
proairent may transfer personal data to service providers or affiliates located outside the country where the data originated. Transfers are conducted in accordance with applicable law and appropriate safeguards.
When transfers occur, we implement safeguards such as standard contractual clauses, data processing agreements, and technical controls to ensure an adequate level of protection for transferred data.
Data Retention
We retain personal data only for as long as required to fulfill the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Retention durations differ by data category and purpose.
Account information and enrollment records are retained for the duration of the course and for a defined administrative period thereafter to support certifications and reporting obligations, typically a minimum of 2 years unless law requires otherwise.
Communications and customer support records are retained for a limited period to manage quality, address inquiries and substantiate administrative decisions, generally for up to 2 years unless longer retention is required for legal reasons.
System logs, security records and backups are retained according to operational needs and security best practices, typically between 6 months and 24 months depending on the log type and compliance requirements.
When retention periods expire or upon valid requests where applicable, we securely delete or anonymize personal data, unless continued retention is required by law or legitimate business needs.
Security Measures
proairent implements administrative, technical and organizational controls proportionate to the risk of processing personal data. Controls are regularly reviewed and updated to address evolving threats and maintain service integrity.
- Encryption of data in transit and at rest for sensitive records
- Access controls, role-based permissions and regular security assessments
- Periodic review of access permissions and use of role-based access controls to limit personal data exposure to necessary personnel only.
How to Exercise Your Rights
As part of our commitment to transparent data practices, proairent recognizes several rights available to individuals regarding their personal information. Below is a summary of those rights and how to exercise them.
- Right to access: request a copy of personal data we hold about you and an overview of processing activities.
- Right to rectification: request corrections to inaccurate or incomplete personal information.
- Right to erasure: request deletion of personal data where retention is no longer necessary or lawful.
- Right to restriction of processing: request temporary suspension of processing where accuracy or lawfulness is contested.
- Right to data portability: receive personal data in a structured, commonly used machine-readable format where applicable.
- Right to object: object to processing based on legitimate interests or direct marketing, subject to applicable law.
- Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.
- Right to lodge a complaint: you may lodge a complaint with a supervisory authority if you consider our processing to violate applicable data protection law.
How to exercise your privacy rights
To submit a request concerning your privacy rights, contact our data protection team with a clear description of the right you wish to exercise and any relevant details to help us locate your records. We will verify your identity before processing requests to protect your information from unauthorized access.
We aim to acknowledge requests within 5 business days and to respond substantively within 30 calendar days of verification. Complex requests may require additional time, in which case we will inform you of the expected timeline.
Marketing communications
proairent may send information about courses, events, and related resources where you have opted in or where we have another lawful basis. Communications will be relevant to personal development, training schedules, and professional opportunities associated with our services.
You can opt out of marketing communications at any time by using the unsubscribe link in promotional emails or by contacting our privacy team. Opting out of marketing will not affect transactional messages related to your enrollments.
Children and minors
proairent does not target services to children under 16. We do not knowingly collect personal information from persons we have actual knowledge are under that age without verifiable parental consent. If you believe we have collected data from a minor without appropriate consent, contact us to request removal.
Links to third-party sites
Our website and course materials may include links to third-party sites and services. proairent is not responsible for the privacy practices or content of those sites. Review the privacy policies of third parties before providing personal information.
Changes to this policy
We review our privacy practices periodically. Material changes to this privacy policy will be posted on our site with an updated effective date. We will communicate significant changes directly to affected individuals when required by law.